Policies, Terms & Conditions

No Returns

We do not allow returns or exchanges for any reason.  This is because once a product leaves our facility, we are unable to control the level of quality and sanitation of the item.  These items cannot be restocked once they have been shipped.

We ask that before you make any purchase to carefully consider the ingredients contained in each product, which are listed along with each product description. Make sure that the intended user of the item does not have any allergies or reactions to any of the ingredients listed.

We are not to be held responsible if you do not like the color, scent, texture, etc. of the products once you receive them.

Damaged Goods

If you receive your package and it is obviously damaged, please refuse delivery and contact us within 48 hours to make a claim.

If you receive your order and the products are damaged inside the box or packaging, please notify us within 48 hours to make a claim.

Please keep all packing materials and products intact, in the box until further instruction is given. You may need these items to remain in the same condition you received them in order to prove damage to the shipping company.

Incorrect Order

If we send incorrect items, please notify us within 72 hours. We will take the proper steps to ensure that you receive the correct items that you ordered.

Liability

Naturally Heather Lea assumes no liability for the misuse of our products.

Ingredients such as essential oils and botanicals often have methods, treatments, traditional properties and uses listed.  This information is provided for informational purposes only.  Any reference to medicinal or health benefits are not meant to treat or diagnose any medical condition.  It is not meant to replace professional medical advice and should not take the place of any prescribed medicine.

We use both fragrance and/or essential oils, botanicals, and other natural ingredients in the creation of our products.  Persons with allergies or skin sensitivities may have a reaction.  If irritation occurs, please discontinue use.

If you have a medical condition, are pregnant, or nursing, please seek advice from a medical physician before use of any product containing essential oils, botanicals, or synthetic fragrances.

We make no claims for our soap except that it will clean.  Any rewarding results that occur are entirely circumstantial.

Naturally Heather Lea does not have a way to review any or all websites linking to heatherlea.com. We are not responsible for the content of any other pages other than heatherlea.com.

Copyright

Everything that you see or read on our website is the exclusive and sole property of Naturally Heather Lea.  You should assume that all information is copyrighted unless otherwise noted.  It may not be used in any way.  You may not modify, transmit, report, frame, distribute, or reuse the contents of our website for public or commercial use without our written consent prior to its usage.

Orders

All orders should be placed on our website heatherlea.com.

If you have already submitted your order and would like to make a change to it, please notify us as soon as possible.  If your order has already shipped we will not be able to make changes or cancel your order.

We reserve the right to cancel and refund any order.  However, all effort will be made to complete any orders received.  Cancellation and refunding will be used as a last resort.

Storefront

Naturally Heather Lea is primarily web-based.  We do not have a retail storefront. We do have select retail stores that carry our products on a wholesale basis.  Click HERE to view our partner stores.

Naturally Heather Lea does attend craft shows and local markets.  When those are scheduled, you will be able find information pertaining to each event on the front page of this website and HERE.

Our manufacturing facility IS NOT open to the public.

Delivery

Delivery is available within Teller County, CO and Colorado Springs, CO.  You will be contacted via email and/or phone to arrange a convenient time to have your order delivered.  Delivery orders must be paid for with credit card when the order is placed or with cash upon pick up.

Delivery within Woodland Park city limits is free.

Delivery within Teller County, CO or Colorado Springs, CO will be charged a $5 service fee.

Shipping

We utilize the right to ship your order to you with the shipping company that offers the highest quality service at a reasonable cost.  This shipping service will usually be provided by the United States Postal Service. 

Most orders received will be shipped within four business days. During busy holiday seasons we ask that you allow 7-10 business days. Please plan orders for these holidays with this time frame in mind.

It is very important that you provide the correct shipping address. If you provide an incorrect address and your order must be re-shipped you will be responsible for additional shipping charges.

We only ship within the United States.

If your package is returned to us by our shipping company after 3 delivery attempts, we will be glad to reship this for you but the cost to reship will be your responsibility.  The cost to reship will be equal to the amount you paid for shipping on the order.

We ship all of our products from Central Colorado.  Once shipped, depending on your location, it will take anywhere from two to five business days for your order to reach you.

Taxes

Any orders that are placed will be charged the applicable sales tax rate calculated by TaxJar.  Colorado is a “destination” state; sales tax for shipments within Colorado will be based off the ship-to address provided.

For out of state orders, sales tax will be based on your state’s policies.

Out of Stock Items

We make every attempt possible to keep all items fully stocked.  There are times where we do run low on an item and you may order an out of stock item.  If this happens we will notify you. In the event that an item is out of stock we may offer a replacement item or offer a refund for the item.

Acceptable Forms of Payment

Naturally Heather Lea processes credit card payments through Square.  We do not accept personal checks, money orders, or wire transfers.

If you are receiving your order through local delivery, we accept payment in the form of cash.

Effective date: November 21, 2019

Who We Are and Our Commitment to Privacy

Naturally Heather Lea (“us”, “we”, or “our”) operates the https://www.heatherlea.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.  The Privacy Policy for Naturally Heather Lea has been created with the help of Privacy Policy Generator: https://www.termsfeed.com/privacy-policy-generator/.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms & Conditions, accessible on this page.

Definitions

Service

Service is the https://www.heatherlea.com website operated by Naturally Heather Lea

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

What Data We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

          • Email address
          • First name and last name
          • Phone number
          • Address, State, Province, ZIP/Postal code, City
          • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

          • Session Cookies. We use Session Cookies to operate our Service.  For example:
              • Recently Viewed Products
              • Cart Contents
          • Preference Cookies.  We use Preference Cookies to remember your preferences and various settings.
          • Security Cookies.  We use Security Cookies for security purposes.

Comments

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

When you leave a comment on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of Data

Naturally Heather Lea uses the collected data for various purposes, which may include:

          • To provide and maintain the Service
          • To notify you about changes to our Service
          • To allow you to participate in interactive features of our Service when you choose to do so
          • To provide customer care and support
          • To provide analysis or valuable information so that we can improve the Service
          • To monitor the usage of the Service
          • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Naturally Heather Lea will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Social Sharing Features

The Service may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Service with other media, and vice versa.   The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.  We accept no responsibility for the privacy practices of these entities.

AddToAny is a plugin that the Service currently utilizes to assist with social sharing.  Their privacy policy can be found here: https://www.addtoany.com/privacy

Disclosure Of Data

As a general rule, Naturally Heather Lea will not disclose or share your data with any third parties except for any outlined in this privacy policy.

Naturally Heather Lea may disclose your Personal Data in the good faith belief that such action is necessary to:

          • To comply with a legal obligation
          • To protect and defend the rights or property of Naturally Heather Lea
          • To prevent or investigate possible wrongdoing in connection with the Service
          • To protect the personal safety of users of the Service or the public
          • To protect against legal liability

As an European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide: https://termsfeed.com/blog/gdpr/#Individual_Rights_Under_the_GDPR.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.  We take reasonable measures to help protect personal information from accidental loss, theft, misuse, alteration and unauthorized access or disclosure, and unlawful or accidental destruction.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.  The Gravatar service privacy policy is available here: https://automattic.com/privacy/.  After approval of your comment, your profile picture is visible to the public in the context of your comment.

Processing a Order/Payment

We accept payments processed by Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.

We also use TaxJar to assist with calculating the sales taxes for any orders placed.  When calculating your order, some of your data will be passed to TaxJar, including information required to correctly calculate sales tax, such as purchase total and billing/shipping information.

Each privacy policy for the two services can be found here:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18.  If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.  If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.  All users can see, edit, or delete their personal information at any time (except they cannot change their username).  Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.  For example, we will store order information for tax and accounting purposes.  This includes your name, email address and billing and shipping addresses.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  You can also request that we erase any personal data we hold about you.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: